We want to give every client the time and attention that you deserve for your service. We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least 24 hours notice.

 

Cancellations or missed appointments without 24-hour notice will result in a charge of part or all of the service amount.

 

Please understand that your appointment time was set aside just for you. Appointments made within the salon mean that we’ve reserved space and a stylist, specifically for you. Appointment dates for services help us to make sure that clients don’t miss the opportunity to receive services. So, we want to make sure that everyone is available to fill that appointment time.

 

If you cancel your appointment without giving at least 24 hours' notice prior to your appointment will result in a charge of 50% of the service amount. Any “no shows” will be charged 100% of the service amount.

 

For new clients we will ask for a 50% deposit during your consultation or colour patch test.

 

If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.